Bouncing balls Essay Example for Free

Bouncing balls Essay To investigate the effect on the bounce of a squash ball if its dropped when, the temperature of the ball is changed. Prediction: I predict that the hotter the squash balls are the more it will bounce. When the ball is heated the air particles inside the ball move faster so they are more likely to hit the walls (the ball is given thermal energy). This means that there is a greater pressure inside the ball, so it will squash less. When it hits the floor, after being dropped, less energy will be transferred to heat and more will be used to make the ball bounce higher. Method: Firstly I will find three squash balls that have the same dot on them so I know that the bounce will be roughly the same on each ball. Next I will fill one beaker with ice and another with boiling water. Then place one ball in each beaker leaving the third ball. This balls will all be bounced at different temperatures, from below 0i C TO 100i C.the test will be done 3 time for each temperature to get more accurate results. Then I will drop the three balls from equal heights (1M) to see how far they will bounce up again. The balls will have to be dropped from an equal height so the test is fair. This is a list of the equipment I will need:   Water   ice 2X beakers, squash ball stop watch meter ruler Key factors: There are some controls that I need to take into mind. The balls will need to be the same dot, so the bounce is roughly the same at the start of the test. The two balls that are going into the ice and boiling water will need to be in the beakers for the same amount of time. The surface that we bounce the balls on will need to stay the same and the height we drop that balls from will also need to stay the same, so we get a fair and constant result. Results table: Temperature (i C) Drop 1 Drop 2 Drop 3 Average Efficiency (%) 0i0. Evaluation: I think that my experiment went well, there were on odd results as my line of best-fit matches most of the points on the graph. If I did the experiment again I would use a web cam to look at how the ball bounces. A web cam would take pictures frame by frame so I could see exactly where the ball bounces. This would give better more accurate results. If I did any extinction work maybe I could look at different surfaces for bouncing the ball. E. g. on carpet you may get different results, more or less bounce.

The Night :: Essays Papers

The Night Characters: Moshe the Beadle— was one of the first of the Jew to be taken away that Elie knew closely. Moshe then escaped the massive ditches of death and was able to return to Sighet to tell them of what the Germans were doing. The rest of the people even Elie, thought that he had gone mad, so he pitied him. Oberkapo— was apart of the 52nd cable unit at Buna who was Dutch. He also sabotaged the PowerStation. He had stocks of arms and was found and arrested. He was tortured for weeks, but never gave names of who else was involved. He was then transferred to Auschwitz. Madame Schachter — she was one of the ladies on the train to Auschwitz that was having illusions and screaming out loud on the train that there was fire outside of the windows. Everytime she that, the other people being gullible as they were, would look out the window. They soon tired of this, so they tied her up and gagged. The ordeal continued as she was able to free herself from her restraints and began yelling again. The other men finally smacked her around a little bit to knock a little common sense back into her, as her 10 year old son watched and tried to comfort her. She must have been suffering from terrible dehydration. Akiba Drumer— He is a man that puts all of his faith into god, no matter what is happening at the moment, he believes that god will save him or protect him. He doesn’t want to open his eyes to the reality of things, where he could be the next one hanged in the middle court of the camp as an example of their relentless power over them. He even calculated that their deliverence was to be only a few weeks away, I think people began to tire of him as Elie did who realized that if their was a true god, they would have to be so many suffering like they were. Settings: Sighet— This is the town that Elie came from with his family in the country of Transylvania. It was a moderate town that was mainly Jews at the time. Auschwitz— The camp they were first taken to when they were deported from their recent country. It didn’t seem to be all that bad in the way they treated them personally, unless the camp itself killed them.

Towards an Understanding of Human Resource Management

Aim: With today’s rapid economic development, human resource is the only major success in continuing operations. In fact, my parents are engaged in furniture retail industry in south of China, Guangzhou. In the company’s daily operations, we found a lot of issues about human resource management. Employee’s demission and training, and the negative attitude become major obstacles in the way of our company’s development. Through HRM study, I want to understand what factors affect staff movement behavior and loyalty to the company, in order to deal with the staff situation in the company more efficiently. Method: In this thesis, the case study approach was used. Case study research is suitable for explanatory, descriptive and exploratory. Our research chooses two in-depth case studies that base on the interviews with human resource managers. The information that we collect is from qualitative interviews. Through loyalty and movement theory, to identify which factors are affecting staff movement behavior and loyalty to company, as well as analyze how to solute the issue in my family company. Result & Conclusions: After discussion and analysis, the study found: high wages is not the only way to retain employees. Money as reward can cost a lot, and it’s impersonal. Workplace, leadership style, enterprise potential, training opportunity and promotion space also can affect employee loyalty. According to Motivator-Hygiene Theory, to establish motivation system, exciting staff’s enthusiasm for the work. Let staff realize that the successes of the company are directly connected to their performances; staff have responsibility for company’s successes. This is a powerful way to keep employee motivated. For company development of long standing, organization should command constantly more new technology. Staff as the work of actors, to learn more work skills is essential. Employees and the company’s desire is the same. Companies focus on their own development, but also to enhance staff capacity. For development of the company, it should give staff more training and promotion opportunities. Suggestions for future research: It has to note that the limitation of this study is the small number and the limited scope of interviewees. Contribution of the thesis: In this study, I mainly find the solutions that the issues in my family company. After discussion and analysis, I am cognizant of the long-term relationship between staff and organization is important for company development. The rewards for the employee are not just money, but also can be other. That effect and help my family firm staff management.

Techniques to Overcome Mental Challenges - 545 Words

With the development of science and technology, the tempo of life is speeding up. Although people’s life becomes more convenient, more physical, mental, and social challenges follow. A mental challenge refers to the disease or condition that can affect the way people think, feel and behave. There are various mental challenges existing in people’s daily life (â€Å"Mental Health Challenges†). Among all the mental challenges, depression is the most common. Depression can be adverse to our mental health and normal life. The paper provides a variety of ways for people to avoid and overcome depression. Statistic data suggest that about 25% of people suffer from mental challenges each year (â€Å"What are †¦?†). Therefore, it is essential for people to know about the ways that can overcome mental challenges, especially the most common challenge, depression. Self-help techniques by changing the lifestyle can be an effective way to combat depression. For example, you can take part in some volunteering activities held by your community. It allows you to communicate with other people and you will feel great that you are helping others out. You can obtain satisfaction from serving and giving. Another self-help technique is to take regular exercise and often go for a walk. Exercise is a beneficial method to relieve physical as well as mental pressure. As the pace of life accelerates, people encounter much mental pressure from work and life and are more likely to feel depressed. Taking regularShow MoreRelatedSoftball Isn’T An Easy Game And Many People Make It Sound1254 Words   |  6 Pagesrequires mental thoughts and training through the athletes’ minds when doing so. Many people know that physical training for sports such as softball exist, but what most do not recognize is the mental condition required to comprehend the game and how the training makes athletes beyond equipped. Mental conditioning can be one of the most essential traits in a sports performance. Cain is a mental conditioning coach that has written many books about peak performance and how to incorporate mental conditioningRead MoreWhat Constitutes Cognitive Behavioral Therapy?846 Words   |  4 Pagesincluding personality, anxiety, mood, eating, substance abuse, and psychotic disorders. Treatment is often manualized, as specific psychological orders are treated with specific technique-driven brief, direct, and time-limited treatments. Cognitive behavioral therapy can be used both with individuals and in groups. The techniques are often adapted for self-help sessions as well. It is up to the individual clinician or researcher on whether he/she is more cognitive oriented, more behavioral oriented,Read MoreAn Effective Adjunct Therapy For Eating Disorders1458 Words   |  6 Pagestheir thinking patterns. Through concentration exercises, deep relaxation, breathing techniques, and specific postures, yoga brings people in touch with the moment to moment sensations they experience (Pacanowski, Diers, Crosby Neumark-Sztainer, 2016). In recent years, popularity of yoga has increased, partially due to healthier lifestyle trends, and the increasing knowledge of the connection between physical, mental, and spiritual health, all of which yoga is designed to benefit. Another major componentRead MoreAn Oppositional Defiant Disorder ( Developmental Manual And Statistical Manual Of Mental Disorders1515 Words   |  7 PagesDefi ant Disorder (ODD) it is important to examine the criterion that place this disorder within the realm of Disruptive, Impulse-Control, and Conduct Disorders. The American Psychiatric Association note in the Diagnostic and Statistical Manual of Mental Disorders (2013) that, â€Å"[these] disorders include conditions involving problems in the self-control of emotions and behaviors. [They] are unique in that these problems are manifested in behaviors that violate the rights of others and/or bring theRead MoreResilience For Health Care Consumers And Health Professional1399 Words   |  6 Pagescircumstances we react with a flood of emotions and a sense of uncertainty. But as the time passes we people manage to overcome these stressful conditions and adapt to the circumstances and how we manage to do is through resilience (Noh Hee et. al, 2015). Resilience is commonly described as the person’s or to be more specific a health care consumer (patient’s) ability towards facing the challenges of stress at the time of traumatic situation. Resilience is the patient’s capability to withstand the tragedyRead MoreFear Of The Unknown ( Xenophobia )1036 Words   |  5 Pagesdeath etc. V. â€Å"We are quick to judge, fear and even hate the unknown. We may not admit it, but we are all plagued with xenophobic tendencies.† (Jeffrey Winters, May 1, 2002) Thesis Statement: There’s a myriad of causes for the Fear of the Unknown, the mental health disorders that may come with this fear and ways on how to conquer this fear. Body: I. There are a number of different attitudes, experiences, and triggers that can lead to the fear of the unknown. A. Fear of the unknown could be because ofRead More Sports medicine Essay example1620 Words   |  7 PagesSports medicine Today in sports athletes endure many mental and physical obstacles from there competitive environment. Many of todays best athletes work with sports psychologists to help them handle the pressures found in this competitive atmosphere. One question that athletes ask is, why cant they play in big games as well as they anticipate themselves doing? Sports psychologists feel that spending all their time on body conditioning and athletic skills will not ensure that athletes reachRead MorePhysical Activities And Healthy Lifestyle970 Words   |  4 Pagesfor children to become fit and learn by adapting new mental and physical skills. Although there are some people that do not realize all the advantages that are within the sport, gymnastics can increase a child’s self-confidence, flexibility, coordination, and overall mental and physical health. These are elements that will forever benefit a child’s lifestyle. Gymnastics is a healthy activity for the body because it contains physical and mental health. When being young and involved in gymnastics aRead MoreMy Decision to Enroll in College Essay examples1014 Words   |  5 Pagesdegree will provide a feeling of great accomplishment. If all goes well, my goal of receiving my undergraduate degree in three years will be met. The satisfaction of receiving a degree could be described as priceless. In addition, the excitement of challenge myself each week, each month, each semester, each year will keep me focused on the goal of receiving a degree in EM. What qualities or skills do you have that make you suitable for studying in a technological age? Anyone that has started onRead MoreThe Auburn Parkour Club And The Athletic Discipline Of Parkour1163 Words   |  5 Pagesbenefits ones physical strength, but their mental strength as well. It enforces the mindset that there is no obstacle that cannot be overcome. The Auburn Parkour Club does not take part in formal competition though they do exist. National and international competitions become popular in 2007, which helps expose more people to the discipline. Participating in Parkour is tough but can be fun and rewarding. Participating in the Auburn Parkour Club benefits one’s mental and physical strength, creative freedom

Analysis Of The Speech And Language Therapist s Caseload

The treatment of stammering has been reported as one of the least popular aspects of the speech and language therapist’s caseload (St Louis et al1993 cited in Crichton-smith 2002) and speech therapists give negative personality traits to people who stammer (Ruscello et al 1989). The purpose of this study will be to investigate whether the attitudes of SLT’s towards child stammering have an effect on the intervention they are able to provide and what elements impact on this. The focus will be on the speech therapist’s views and the questions will be adapted to cover any new topics that arise. It would be useful to have a growth in knowledge in this area to ensure that speech therapists have the correct teaching and training to have the†¦show more content†¦In addition, this study focuses on clinician attitudes in general towards children who stammer and doesn’t specifically look at their views on therapy for this client group. Therefore, this propo sed study aims to build on the research carried out by Critchton-Smith and focus on the therapy and intervention for children who stammer. Another study that has previously considered this subject is Cooper et al 1996 which looked at clinician’s attitudes towards stutterers and what they do in therapy with clients who stutter. However this study was carried out with Speech and Language therapists in the USA, therefore the proposed study will be carried out with British speech therapists as the attitudes may be very different to those in the USA and may also have changed over the last 20 years after the introduction of various training via Michael Palin and the Lidcombe centre. The cooper study also outlined that 30% of therapists thought that therapy for school aged children would be ineffective if they had no early intervention (Cooper et al 1996) Therefore in this study it would be useful to see if therapist’s attitudes have changed towards providing therapy for those who have not had early intervention. Therefore, after considering the previous literature the justification for carrying out this study would be there has been noShow MoreRelatedA Brief Note On The Stroke Affected The Right Hemisphere Of His Brain Essay2180 Words   |  9 PagesSection A. Client Overview DG was 54 when he suffered a stroke in February 2016. The stroke affected the right hemisphere of his brain, this resulted in a difficulty in understanding high level language e.g. jokes, metaphors and extended pieces of text. Right-sided strokes are associated with patients being emotionally labile, confused and impulsive, these characteristics and their impact were considered throughout DG’s care. Prior to his stroke, he was a carer for his wife, who has dementiaRead MoreEssay on Legal Article Review2785 Words   |  12 Pageshealth care ------------------------------------------------- Write a 700- to 1,050-word analysis of the article or legal case and prepare to present how the issue in the article or legal case relates to the nature, sources, and functions of the law. References Health Care Issues Brief- Acute Care (1997-2012). Retrieved from http://www.asha.org/slp/healthcare/acute_care.htm Changes Impacting Speech-Language Pathology Practice In An Acute Care Medical Setting Reimbursement Issues Health careRead MoreTraining At The University Of Liverpool2359 Words   |  10 Pagesphysiotherapy and to develop specific clinical skills in each, as well as making me a much more adaptable and flexible therapist (0.1). Throughout each of my placements I have readily identified my strengths and weaknesses, thus enabling me to use my weekly and overall placement objectives to aid my own improvement. At the beginning of each placement I carried out a SWOT analysis which I presented to my educators giving a clear outline of my strengths and weakness, and opportunities I would like toRead MoreLearning and Social Care Essay examples30870 Words   |  124 Pagesprinciples for early years provision EYMP 2: Promote learning and development in the early years EYMP 3: Promote children’s welfare and well being in the early years EYMP 4: Professional practice in early years settings EYMP 5: Support children’s speech, language and communication SCMP 1: Assessment and planning wi th children and young people SCMP 2: Promote the well being and resilience of children and young people SCMP 3: Professional practice in children and young people’s social care LDSSMP 1: SupportRead MoreNursing Essay41677 Words   |  167 Pagesappropriate balance. This study was supported by Contract No. 65815 between the National Academy of Sciences and the Robert Wood Johnson Foundation. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the organizations or agencies that provided support for this project. International Standard Book Number 0-309-XXXXX-X (Book) International Standard Book Number 0-309- XXXXX -X (PDF) Library of Congress ControlRead More_x000C_Introduction to Statistics and Data Analysis355457 Words   |  1422 Pagesto Statistics and Data Analysis This page intentionally left blank Introduction to Statistics and Data Analysis Third Edition Roxy Peck California Polytechnic State University, San Luis Obispo Chris Olsen George Washington High School, Cedar Rapids, IA Jay Devore California Polytechnic State University, San Luis Obispo Australia †¢ Brazil †¢ Canada †¢ Mexico †¢ Singapore †¢ Spain †¢ United Kingdom †¢ United States Introduction to Statistics and Data Analysis, Third Edition Roxy Peck

The Black Codes Of Mississippi - 1086 Words

The Black Codes of Mississippi were written by Southern State Legislatures in 1865. The Black Codes are government documents that were prepared to discuss the legal status of newly freed slaves after the civil war. The Black Codes from Mississippi and Louisiana wanted to restore slavery in all but name. While the Black Codes from states like Georgia, were rather lenient. Klan Terrorism in South Carolina was written by Lee Guidon in 1872. These Government Reports/Documents were a series of racial incidents involving the KKK or Ku Klux Klan in York County, South Carolina. Report on Conditions in the South was written in 1865 by Carl Schurz. This report was ordered by President Lyndon B. Johnson, Johnson wanted a report of whether the southern whites had accepted emancipation and their defeat or not, and whether the Unionists and southern ex-slaves were safe and receiving fair treatment in the South. During the Late Nineteenth Century, white southerners used strict laws within the legal system and violence to prolong the economic and political oppression of African Americans which led to the Jim Crow Segregation system being created. Although the southern whites were trying to maintain the oppression, blacks relied on each other’s help and the help of the military to fight back and keep order and peace as best as they could. While the whites tried to maintain the economic and political oppression of the African Americans, the African American had to take responsibility andShow MoreRelatedThe Black Codes Of Mississippi920 Words   |  4 Pagesthey received. With documents like The Black Codes restricting them from numerous privileges that white people had and the terroristic organization known as the Klu Klux Klan attacking and killing them, African-American’s were still being oppressed by their government as well as their fellow man. Slavery may have been abolished, but African-American’s were not yet given the freedom and rights that their white counterparts took for granted. The state of Mississippi, as well as many other southern statesRead MorePrimary Source Document Assignment The Mississippi Black Code853 Words   |  4 PagesPrimary Source  Document  Assignment The Mississippi Black Code  (1865) 　　 　　From slavery period of no political status to President Abraham Lincoln abolition of slavery, from the â€Å"Voting Rights Act† to today’s Obama, slaves to the president, African Americans traveled is a difficult and tortuous politics of the road. In American history, the oppressed deepest is the black. With the opening of new routes, in 1526, Spanish colonists Lucas Vazquez. De Ayllà ³n first time the salves shipped to North AmericaRead MoreAs Far as the Crow Flies731 Words   |  3 PagesMississippi history is long and varied. Three historical events Mississippi will long be known for is slavery, Jim Crow Laws, and the murder of Emmett Till. Slavery began in Mississippi before it became a state and the majority of its existence relied on the free labor of African-Americans. Jim Crow Laws enforced segregation between African-Americans and Whites in Mississippi following the end of slavery. Emmett Till was an unfortunate casualty of unknowingly going against the laws of segregationRead More Freed Blacks rights after the Civil War Essay544 Words   |  3 PagesFreed Blacks rights after the Civil War During the year of 1865, after the North’s victory in the Civil War, the Republican Party began to pass national legislation in order to secure free blacks’ rights. Through the 13th, 14th and 15th amendments to the constitution, the republicans tried to protect and establish black freedoms. At the same time southern state legislators were passing laws to restrict free blacks’ freedoms. Through the use of black codes and vagrancy laws, the south attemptedRead MoreRedemption : The Last Battle Of The Civil War922 Words   |  4 Pages In Redemption: The Last Battle of the Civil War, Nicholas Lemann describes how reconstruction failed because of the violent strategies and intimidation of white southerners to African Americans, which took place mainly in Southern states like Mississippi and Louisiana. Abraham Lincoln issued the Emancipation Proclamation to free slaves in the south in 1863. Later on, the thirteenth amendment was ratified to abolish slavery in 1865. Even though these documents were completed, African Americans wereRead MoreThe Demoralizing Reality of the Recpnstruction Era828 Words   |  4 Pagesfortunate as any white perso n. Unfortunately, this was an illusion. While Congress could ratify amendments, the states retained a massive amount of power and utilized this to reissue the Slave Codes as Black Codes. While all of the southern states passed Black Codes, Mississippi was the first to do so. With the black codes in place, it seemed as though freedom was not going to just fall in the laps of the newly freed men and women, but that it would be a battle fought for decades. Although slavery was eradicatedRead MoreBlack Codes And Jim Crow944 Words   |  4 PagesBlack Codes and Jim Crow â€Å"For the next several decades, at least, we will suffer this racial future of colorblind white dominance† Ian Haney-Là ³pez argues in his book White by Law, however America today, though colorblind as America may be, is in a much better place than the times of the Black Codes and Jim Crow laws. These laws restricted the freedoms of African Americans living in the United States that just became free men and women after the turn of the Civil War. The Black Codes were laws passedRead MoreThe Slow Road to Freedom: The Black Codes738 Words   |  3 PagesConfusion abounded in the still-smoldering South about the precise meaning of â€Å"freedom† for blacks. Emancipation took effect haltingly and unevenly in different parts of the conquered Confederacy. As Union armies marched in and out of various localities, many blacks found themselves emancipated and then re-enslaved. Blacks from one Texas county fleeing to the free soil of the liberated county next door were attacked by slave owners as they swam across the river that marked the county line. The nextRead MoreThe Amendment Of The Fourteenth Amendment1438 Words   |  6 Pagesof prisoners). In short, this amendment freed the black slaves (and other races) of enslavement. Unfortunately though, the black slaves were never truly â€Å"free† for well over 100 years, as after the passing of the 13th amendment, they were repeatedly persecuted against, most notably in the southern United States. Furthermore, Mississippi never submitted the required paperwork to ratify the 13th amendment until February 7th, 2013 (Waldron, â€Å"Mississippi Officially Abolishes Slavery†, 2013). FortunatelyRead MoreReconstruction in America971 Words   |  4 Pagestouch the slave codes of the various southern States, and the laws respecting free people of color consequent†¦are presumed to have lost none of their vitality, but exist as a convenient engine for our oppression†¦Ã¢â‚¬  (â€Å"Address from the Colored Citizens of Norfolk, Virginia, to the people of the United States† 407). Many freed slaves after the end of the Civil War still had the feelings of being oppressed by the new governments of the South, largely in regard towards the black codes. Many African Americans

Integrating IT Service Management Requirements †MyAssignmenthelp

Question: Discuss about the Integrating IT Service Management Requirements. Answer: Introduction The international Information Technology standard, which allows a company to present a proof of their excellent practices in the industry, is the ISO/IEC 20000 standard. This standard presents the best industry service benchmarks so that the companies to provide evidence of their own services in comparison to the set benchmarks. This enables a company to reach a desired height of quality in delivering improved quality of IT services. It has now become a competitive differentiation between IT service provider companies and has helped in raising the quality of services provided in the IT organizations (Cortina et al. 2016). In this particular report, a case study of a webinar explains the functionality and importance of ISO/IEC 20000 for the IT industry. Further, the report would include discussions about Service Management Systems and in which way can it be incorporated into ITSM to enhance the services of ExcelIT. The report would next include a brief summary of the engagement highli ghted by the webinar spokesperson based on the iterative engagement approach of ISO/IEC 20000 certification journey and discuss major engagement challenges that have been encountered during the case study described in the webinar. The last part of the report would hold three key benefits of ISO/IEC 20000 certification. IT Service Management or more commonly known as ITSM are the policy driven activities of an organization as a whole. The system also involves organization-structured processes and their supporting procedures that involve providing the best quality of IT services to the customers (Laudon and Laudon 2016). The Service Management thus means for the better implementation of the IT services to meet the needs of a customer and to abide by the service that they have promised to deliver to their customers. This degree of implementation of a IT Service Management in an organization is measured by service providers through an mixture of people consisting of process an information technology. If the implementation is justified in the basis of discipline, ITSM has a much more similarity with general management approaches (Cots and Casadess 2015). These approaches are Quality Management, Software Engineering and Information Security Management. The presence of Service Management system in an orga nization ensures the excellence of the companys service provided to the customers. The ITSM system is being implemented by many organizations worldwide to support the service providing systems of the business. Since, it represents the way an organization agrees to manage its services therefore there are many set standards that evaluate the service management system of the organizations. ExcelIT or Excel Communications Pty Limited was first found in the year 1991 (Lobban et al. 2017). Since then it has become one of the main suppliers of the telecommunication products for Samsung providing services all over the areas of Newcastle, Port Stephens, Central Cost, Hunter region of New South Wales and Australia wide. The regions the company has been providing services to, were becoming obsolete with the passing days. However, ExcelIT has been successful in keeping pace with the changing times (Franco 2015). It provides services for supply, maintenance and installation of Samsung Communications Solution to the clients in need of value added services, expertise and ideas. H owever, in recent times it was found that the customers were not essentially satisfied with the services provided by the ExcelIT organization. Therefore, it was very necessary to implement ITSM into the organizational structure because the organization wanted to adapt the perspective mythology to adapt to the key aspects (Galvan-Cruz et al. 2017). This would allow the organization to involve the primary performance indicators. ITSM would provide the integration of the flow of information across all the areas or on all the premises in the organization. It would thus enhance the integration of the technological services provided in the organization. ITSM implementation in ExcelIT would pull together the information via disparate systems for delivering both the consolidation of events and an effective visualization into a distinct view. It also allows the organization to resolve problems much faster than the organization could actually do before the implementation of the system. The IT SM can identify problems much faster and propose an effective way to resolve the same to aid to the service system of ExcelIT. It makes a counteractive action. It provides with workflow assessment to streamline the count of a company asset, change management and problem management. The ITSM system also implements event analysis and root-cause analysis helps to separate problems and get them to the proper group for resolution in no time. Brief summary of the engagement highlighted by Mr. Basu based on the iterative engagement approach of ISO/IEC 20000 certification journey As per the case study, there have been a major criteria highlighted by Mr. Basu on the iterative engagement approach of ISO/IEC 20000 certification journey. Generally, there are two models of engagement approach of ISO/IEC 20000 certification. They are the Waterfall engagement model and the Iterative engagement approach (Herrera 2017). In the Waterfall method, the system of certifying a company with ISO/IEC 20000 certification follows a very general rule. This includes the planning, auditing and execution of the certification process by handing over the certificates. This is a manual and irreversible approach into auditing function of ISO/IES 20000 certification (YouTube, 2018). On the other hand, iterative approach has an iterated journey with the tasks to perform being broken down to several pieces of task and then complete each task depending on those segregated models. In case of the case study, Mr. Basu had clearly stated that the iterative model is based on weekly work breakdow n by several interconnected steps flowing in a series including planning, gap analysis, team specific customisation, roles distribution, planning, go-live, monitoring, reporting, signing off and the auditing that follows after. Any system implementation process faces challenges during its implementation due to the internal and external problems arising in the organization (YouTube, 2018). These problems can be a challenge in implementing ITSM in the system. According to the case study, the major challenges that have been faced during the case study can be listed down as follows: Lack of Management Commitment: This is a major challenge arising due to the commitment issues that the management faces due to changing priorities and also due to the organizational changes in the structure halfway through the process. Organizational Change Concerns: Organization change in structure and in business process has the ability to create a major problem since this decision relies with the highest authorities in the organization. Therefore, the people in the lower authorities have very little involvement in the agenda including the junior and the mid-levelled staff. These challenges form a level of difficulty during the successful ITSM implementation in a system. ITSM processes relevant for ExcelIT to implement similar solutions as suggested in the case study The case study suggests that ExcelIT should implement the Iterative Model to improve their organizational service providing capability. This approach should start with the supervision of at least three consultants having no prior engagement to the organization. The gap analysis should be done to point out the issues with the service management system that the organization ExcelIT is facing. It needs to be analysed for the next two weeks. Firstly, test was performed for the existing service system (Lasrado, Vatrapu and Andersen 2015). Documentation needs to be checked thoroughly including the process documentation and the policy documentations to make out the situation perfectly. Effectiveness is to be tested next by analysing the practices of the organization and this is to be done by interviewing all of the stakeholders in the organization. After gap analysis, the identified problems are solved by redesigning the people, process, product and partner or the four Ps. The internal and external design models are to be checked next with the roles of process management, central point of contact and internal audits. The auditors should be distributed accordingly and ideally, the iteration approach thus run for almost 12 weeks to flawlessly implement ITSM in ExcelIT and should be handed over the ISO/IEC 20000 certification. It is noted that the implementation of ISO/IEC 20000 has resulted in benefitting the organization it has been certified with (Cots, Casadess and Marimon 2016). The three key benefits that the ISO/IEC certificate provides are to be listed as below: It aligns and improves the business processes and their practises. The practices and processes that a business follows may or may not be flawless. This can be a result of negligence, confusion, or many other factors, which affect the working strategic structure of an organization (Cots, Casadess and Marimon 2016). It may be possible that the organization has failed to satisfy the customers it has been serving to, which is remodelled by the ITSM implementation. It build up the relationship between the different departments in the organization, such as, this makes the business adapt to better clarity in definition and communication, responsibility and goals. It helps in revitalising the trust of the customers in the organization by ensuring them that the organization is reliable, efficient and trustworthy (Cots, Casadess and Marimon 2016). This increases the market base since the customers become increasingly intrigued with the organization itself as it becomes clear to them that there is no other priority to them as customer service providing. It strengthens the relationship between the organization and its customers and the organization never has to think about losing its target customer base. Business case to justify ISO/IEC 20000 certification project implementation at ExcelIT As the situation at the ExcelIT Company suggests, it needs to follow the Iterative framework model to implement ITSM and get the certification of the ISO/IEC 20000 certification (Ding 2015). This would follow the business case justification for the project implementation at the organization ExcelIT as listed below: Evaluation of the current practices Documentation and the evaluation of the differences Training teams as per the ISO/IEC 20000 standards Definition and implementation of the management system Implementation of ISO/IEC 20000 process Performing the internal Audit Performing the external pre-audit Performing external final audit Receiving of the ISO/IEC 20000 certification Conclusion Therefore, it can be concluded from the above case study that the implementation of ITSM in an organization benefits to the service management system of the organization. The case study helps in studying the fact of an organization called ExcelIT in Australia that had increasingly failed to satisfy their customers with the services provided to them. Therefore, the video case study that had Mr. Basu speaking about the benefits of ISO/IEC 20000 certification, describes that implementing ITSM in a organizational structure should be done in two ways, of which the iterative approach is much more reliable and popular amongst the others. The report had detailed description about the IT Service Management system and its implementation benefits into the organization ExcelIT. The second part of the assignment enlightened the facts about the iterative journey of the ISO/IEC 20000 certification system. How the iterative model is implied upon the organization to deliver the company with an effect ive ISO/IEC 20000 certification so that the organization can improve their quality of service management is described in details in the report. In the end, it is suggested that the before implementation it should be properly researched upon to open quite a vast range of possibilities serving as the initial idea to further implantations of the ISO/IEC 20000 certification. References Cortina, S., Barafort, B., Picard, M. and Renault, A., 2016, September. Using a Process Assessment Model to Prepare for an ISO/IEC 20000-1 Certification: ISO/IEC 15504-8 or TIPA for ITIL?. InEuropean Conference on Software Process Improvement(pp. 83-93). Springer, Cham. Cots, S. and Casadess, M., 2015. Exploring the service management standard ISO 20000.Total Quality Management Business Excellence,26(5-6), pp.515-533. Cots, S., Casadess, M. and Marimon, F., 2016. Benefits of ISO 20000 IT service management certification.Information Systems and e-Business Management,14(1), pp.1-18. Ding, Y., 2015. Service Delivery Standards (ITIL, COBIT, ETOM, ISO/IEC 20000, Etc.).Wiley Encyclopedia of Management. Franco, H., 2015.Customer service management system. 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